Magnetic Pre-Order FAQ
The Inner Machine fan club will be re-launched at the end of March 2013. A 6 month membership to the fan club is included with every order giving you access to pre-sale tickets when the band goes on tour.
If you have any additional questions or need help with your order please email: store@wmgecom.com
I purchased Magnetic. When can I access my fan club membership?
The Inner Machine fan club will be re-launching at the end of March 2013. We will email you additional instructions on how to redeem your membership and gain access to the website when it is live.
I am a current member of the fanclub and I pre-ordered Magnetic. How can I extend my membership?
Once the new fan club website has been launched, we will email you additional instructions on how to extend and/or renew your membership. Please note that the Magnetic pre-order package can only be redeemed for a 6 month membership period. After the new fan club website has been re-launched, you can upgrade your membership for a full year. Additional membership upgrades/packages will be available after that time.
How many tickets will I have access to by pre-ordering Magnetic?
By pre-ordering Magnetic you will get access to 4 tickets per show (8 tickets total - subject to availability). Your pre-sale code is for ONLINE ticket purchases during the pre-sale period only. You will not be able to buy tickets over the phone or at the venue box offices. If you have any issues with your pre-sale code, contact Customer Service at support@googoodolls.com.
What is the difference between the "Magnetic" pre-order package and a normal fanclub membership?
The Magnetic pre-order includes a 6-month membership to the Inner Machine fanclub. Traditional fanclub memberships last a period of one year. Once your membership has been redeemed, you will have the option to extend your membership for a full year.
How do I access pre-sale tickets?
When you purchase a copy of the Magentic Fan Edition, your ticket pre-sale code will be included within your order confirmation email. Once you have your pre-sale code please visit Ticketmaster www.ticketmaster.com/The-Goo-Goo-Dolls-tickets/artist/735190 during the pre-sale period to purchase your tickets.
What happens if I can't find my pre-sale code?
If you didn't get a confirmation email or have issues with your code email support@googoodolls.com.
What time do ticket pre-sales start?
Pre-sales for this show begins at 10am local time. (That is, if you're buying tickets for an event in New York, the pre-sale will begin at 10am EST, and if you're buying tickets for a California date the pre-sale will begin at 10am PST.) Ticket Availability is limited and it is strongly advised to purchase tickets as soon as pre-sale begins.
Do I need an account on Ticketmaster.com in order to purchase tickets?
Yes - To participate in pre-sales you must have an account set up with the Ticketmaster system. We highly recommend that you create your account before pre-sales begin. If you don't already have an account with Ticketmaster, click on the "pre-sale tickets" link below for the event you would like to attend to find more information on how to set up your account. For all U.S. venues, go to https://www.ticketmaster.com/member to set up an account with